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The viability of using external services rather than pulling purse strings and juggling resources in-house has always been a decision which is mostly made based on the answers to two key questions: what will it cost, and what will I get for my money? The desire now to deliver the very highest of standards without breaking the bank is rightly high on the agenda for both the public and private sectors, with the outsourcing of…

How businesses can benefit from finally taking control of the great unknown By John Culkin, Director of Information Management, Crown Records Management Just hearing the words ‘dark data’ can be enough for managers in the FM sector to feel a little uneasy – but despite its rather menacing name there has never been a better time to tackle the phenomenon head on. When you think of the recent explosion in data it’s hardly surprising that…